Live Chat Support Services

Live Chat Support Services

Chat Support from our Live Help Operator can help you find and know the product or service. Customer care Representatives will help customers to inform them about products / services that they ask.

Our On Live Chat Customer Service Includes:

• Access of Live Person technology
• Trained Live Chat Operators
• 24/6 Live Customer Support
• Call center Support
• Concentrate on core competencies
• Give individual attention to each of your customers

• Get more information about your customers
• Answer queries immediately
• Find and know the product or service
• Provide further information on services or products
• Help customers fill in forms, orders and details for online transactions

Benefits Outsourcing Live chat Support services

• Turn visitors into customers
• Assist your customers
• Online search and information support
• Live Sales Support
• Transaction support
• Enhanced reporting

• Increase registrations
• Increase your ROI
• Generate leads at a cost-effective price
• Cross-sell & up-sell And Reduce cancellations
• Deflect your toll free calls to the chat support team and thereby save on phone bills

Email - Chat Support

Email has now become the primary means of data transmission and Customer Relationship Management. As a result many companies are outsourcing their non-voice call center needs, including Email support services.

Email Management services

• By using our Email Support Services and Mailbox Management Service, Send your mail to your Virtual Assistant to deal with - respond to routine requests and send items of importance to you. You can use our Business E-mail Services and Send and Receive E-Mail Services.
• Through Our Email Management Company and Email Marketing Company, Your VA can respond to your Email Management Services in a similar way - sort, respond to routine enquiries, courteously respond to and forward items requiring your personal attention.
• If you travel this is an ideal situation. All your contacts go to your VA through our Send and Receive E-Mail Services. Your VA knows how to contact you for important situations.
• Mailings - from coordinating the production, to stuffing and stamping, use your VA to send out your mail shots.

Email In-box Management

Step #1: First Read the email and file, flag, reply or delete.

Step #2: Delete emails which do not contain any important information

• Sorting by sender using color :-
  Most email programs have a feature that allows a user to color code a single sender or group of sender’s incoming emails in an in-box list.
• Flagging:-
  Flagging is also a great technique to manage Email Chat Support. When you flag an email, keep it in your inbox . Some flagging features let you type in a note to yourself regarding the reason for your flag e.g. “Sent to David for follow-up”.
• Sorting into folders:-
  This can be done automatically by setting up a rule where certain sender’s emails are automatically filed into a folder.
• Attachments and storage limitations:-
  Save all useful attachments as you open them. If you can save the body of your email without the attachment, that will save you some storage room.